Step One: The Free Case Evaluation
The first step is a free, no-obligation conversation. You tell us what's happening with your vehicle, roughly when you bought it, and what the dealer has done about it. We'll ask you to send over anything you have — repair orders, emails with the dealer, photos — and we'll come back to you with a clear answer on whether your case is worth pursuing.
No pressure, no sales pitch. If we think your case isn't a fit, we'll tell you that too. That straight talk is part of the firm's operating philosophy.
Step Two: Building the File
Once you're a Red Rock client, we gather the records that matter. This typically means repair orders from the dealer, your purchase or lease contract, and any written correspondence you've had with the manufacturer. We handle the document pulls ourselves — you don't need to chase anyone down.
This part of the process is usually quiet on your end. You'll get periodic updates, but most of the work is us building the paperwork trail that forms the backbone of your claim.
Step Three: The Manufacturer Hears From Us
Once the file is built, we formally put the manufacturer on notice. Their legal department now deals with us, not you. If they want to offer a buyback, a replacement, or a cash settlement, those offers come to us first, and we tell you exactly what they're worth — and whether to take them or keep pressing.
Harry's experience here is where Red Rock earns its keep. He's negotiated thousands of these settlements and knows what a reasonable offer looks like for each manufacturer. Sometimes the first offer is worth taking. Sometimes it's a lowball that needs a counter. You'll always get a clear read.
Step Four: Resolution
Most lemon law cases settle out of court. When yours does, we handle the settlement paperwork, make sure the money or replacement actually comes through, and close the file. The manufacturer covers attorney fees as part of the settlement, so you walk away with the compensation without writing us a check.
If settlement isn't possible, we're prepared to go to trial. Harry is not afraid of taking cases to trial when manufacturers refuse to do the right thing.
Think your car is a lemon?
You may be eligible for a full refund or cash settlement. Call us for a free evaluation.
